Resolved -
We will share a post-mortem with technical details of the root cause and our mitigation as soon as possible.
Feb 21, 06:10 EST
Monitoring -
This issue has been resolved and is being monitored.
Feb 21, 05:57 EST
Update -
We are still working to resolve the issue with shipping rates not appearing during checkout. We will provide an update as soon as more information becomes available.
Feb 21, 05:14 EST
Update -
We are still working to resolve the issue with shipping rates not appearing during checkout. We will provide an update in 4 hours, or sooner if more information becomes available.
Feb 21, 01:02 EST
Update -
We are still working to resolve the issue with shipping rates not appearing during checkout. We will provide an update in 4 hours, or sooner if more information becomes available.
Feb 20, 21:10 EST
Update -
We are still working to resolve the issue with shipping rates not appearing during checkout. We will provide an update in 4 hours, or sooner if more information becomes available.
Feb 20, 17:06 EST
Identified -
We've identified the problem impacting shipping rates at checkout and we're working on a solution.
Feb 20, 14:29 EST
Update -
We are investigating and will keep you updated.
Feb 20, 14:26 EST
Update -
We are actively investigating this issue and will keep you continue to keep you updated. In the meantime, please refer to the available workaround.
Feb 20, 13:25 EST
Update -
We are actively investigating this issue and will keep you updated. In the meantime, please refer to the available workaround.
Feb 20, 12:31 EST
Update -
We are investigating and will keep you updated.
Feb 20, 12:01 EST
Investigating -
Some customers might encounter an issue where shipping rates are not displayed during the checkout process on Shopify.
To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected.
Please see the following Help Doc for steps to update shipping zones: https://help.shopify.com/en/manual/fulfillment/setup/shipping-rates/shipping-zones#edit-a-zone
Feb 20, 11:33 EST