Identified - We've identified the problem impacting shipping rates at checkout and we're working on a solution.
Feb 20, 2026 - 14:29 EST
Update - We are investigating and will keep you updated.
Feb 20, 2026 - 14:26 EST
Update - We are actively investigating this issue and will keep you continue to keep you updated. In the meantime, please refer to the available workaround.
Feb 20, 2026 - 13:25 EST
Update - We are actively investigating this issue and will keep you updated. In the meantime, please refer to the available workaround.
Feb 20, 2026 - 12:31 EST
Update - We are investigating and will keep you updated.
Feb 20, 2026 - 12:01 EST
Investigating - Some customers might encounter an issue where shipping rates are not displayed during the checkout process on Shopify.
To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected.