Comcast Internet subscribers/T-Mobile customers may have problems accessing their stores

Incident Report for Shopify

Resolved

For merchants experiencing Comcast outages across the US, you can continue to follow the status on this outage map: http://downdetector.com/status/comcast-xfinity/map/.

For further questions or to report that you are still experiencing an outage, you can reach Comcast via:

Phone: 1-800-934-6489
Email: abuse@comcast.net - subject: Network Server Issue Complaint - Cannot Reach at Shopify

Posted Jul 20, 2018 - 11:31 EDT

Update

We are continuing to investigate this issue.

Posted Jul 19, 2018 - 10:02 EDT

Investigating

Some stores are temporarily unable to load for merchants (and possibly their customers) using Comcast and T-Mobile. We are reaching out to them and we’ll keep you updated.

If you are a Comcast customer, you can contact them directly with this issue:

Phone: 1-800-934-6489
Email: abuse@comcast.net - subject: Network Server Issue Complaint - Cannot Reach at Shopify

Posted Jul 18, 2018 - 21:48 EDT

This incident affected: Admin and Storefront.