Unexpected problem with managing domains

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Oct 02, 2017 - 11:10 EDT

Monitoring

The domain provider API outage is resolved and we are monitoring the results.
Posted Oct 02, 2017 - 10:58 EDT

Identified

We have identified the problem as an API outage on one of our domain providers. This impacts the ability to search for, edit, and register domain names in the Shopify admin. Storefronts are displaying normally. We will update when the issue is resolved.
Posted Oct 02, 2017 - 10:24 EDT

Investigating

We are aware of reports that Shopify admin for some shops is experiencing problems with managing domain names. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Posted Oct 02, 2017 - 10:06 EDT