Checkout completion issues for Hong Kong based merchants

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Sep 27, 2018 - 05:20 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 27, 2018 - 05:10 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 27, 2018 - 03:52 EDT

Investigating

We are experiencing an interruption in service preventing checkouts from being completed for stores based in Hong Kong. We’re working on a solution and will keep you updated.
Posted Sep 27, 2018 - 03:15 EDT
This incident affected: Checkout.
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Some issues affecting a small percentage of stores may not be reflected here.

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