A fix has been implemented and we are monitoring the results.
Posted Aug 06, 2018 - 19:50 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 06, 2018 - 16:18 EDT
Investigating
Some chat users are having trouble connecting with our chat support system. We’re working on a solution and will keep you updated. In the meantime if you're experiencing an issue, you can reach our support by phone, Twitter DM or by email at support@shopify.com.