Checkout is having issues retrieving shipping rates

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Aug 09, 2016 - 18:46 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 09, 2016 - 18:39 EDT

Update

Some checkouts are unable to retrieve shipping rates for some addresses at this time.
Posted Aug 09, 2016 - 18:30 EDT

Investigating

Checkout is unable to retrieve shipping rates at checkout at this time.
Posted Aug 09, 2016 - 18:03 EDT