Checkouts not being processed for some stores in Canada region

Incident Report for Shopify

Resolved

Checkouts are now being processed successfully for all stores.
Posted Jun 05, 2019 - 21:38 EDT

Monitoring

A fix has been implemented and we are monitoring to ensure systems are operating normally.
Posted Jun 05, 2019 - 21:29 EDT

Identified

The problem has been identified and a fix is being implemented.
Posted Jun 05, 2019 - 21:26 EDT

Update

We are continuing to investigate this issue.
Posted Jun 05, 2019 - 21:19 EDT

Investigating

We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts are not available at this time for affected stores. Checkouts from Point of Sale (POS) devices are still available.
Posted Jun 05, 2019 - 20:56 EDT
This incident affected: Checkout.