Unexpected problem

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Sep 20, 2015 - 13:35 EDT

Update

We are continuing to see degraded functionality with phone support and some webhook targets. Chat support is currently unavailable. Email support continues to be unaffected. Our engineers are continuing to monitor the situation
Posted Sep 20, 2015 - 12:16 EDT

Update

Most affected systems are returning to normal operation. Phone support is still experiencing degraded functionality. Email support is unaffected. Our engineers are continuing to monitor the situation.
Posted Sep 20, 2015 - 10:38 EDT

Monitoring

Affected systems are returning to normal operation. Our engineers are monitoring and making sure everything is back up and running.
Posted Sep 20, 2015 - 10:29 EDT

Investigating

We’ve identified the problem and our operations engineers are currently working on a solution. Phone support and 2 factor authentication are unavailable; push notifications, and some admin functionality are seeing delays. We’ll have this fixed soon.
Posted Sep 20, 2015 - 09:32 EDT