UPS can't retrieve shipping rates

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Sep 06, 2017 - 12:04 EDT

Monitoring

UPS is experiencing an unexpected technical issue. If you've added UPS to a shipping zone, then shipping rates from UPS aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where UPS is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when UPS is back up and running.
Posted Sep 06, 2017 - 10:54 EDT
This incident affected: Third party services.