Unexpected problem: order confirmation emails are delayed for some orders

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Jun 25, 2017 - 17:47 EDT

Update

Email confirmations are being sent as normal again. We are still working on sending the email confirmations of a small amount of orders placed earlier today.
Posted Jun 25, 2017 - 16:59 EDT

Monitoring

The issue has been addressed, and we’re currently making sure everything is back up and running.
Posted Jun 25, 2017 - 16:07 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 25, 2017 - 14:49 EDT

Investigating

We are aware of reports that order notification emails for some orders are not being delivered promptly. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Posted Jun 25, 2017 - 14:14 EDT