Between 12:00 - 14:15 EDT some shops experienced delayed updates to reports, analytics, Flows, and other systems. A fix was implemented at 13:46 EDT, with gradual recovery until fully resolved at 14:15 EDT.
The monitoring period for this issue has ended and no further impact has been observed.
Posted Apr 24, 2019 - 14:21 EDT
Monitoring
A fix has been implemented and we are monitoring the results. Delays in Flow and analytics will have recovered.
Posted Apr 24, 2019 - 14:05 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 24, 2019 - 13:59 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Apr 24, 2019 - 13:51 EDT
Update
Shopify Flow is also experiencing delays for some Shopify Plus stores. We are investigating and will keep you updated.
Posted Apr 24, 2019 - 13:39 EDT
Investigating
Some analytics and reports are not loading for some stores, however no data has been lost. We are investigating and will keep you updated.