Shopify Payments not capturing payments

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Sep 05, 2019 - 15:46 EDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 05, 2019 - 15:11 EDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 05, 2019 - 14:56 EDT

Identified

We are currently investigating an issue where some payments processed through Shopify Payments and Stripe are unable to be captured or refunded. We've identified the problem and are working on a solution.
Posted Sep 05, 2019 - 14:00 EDT
This incident affected: Admin and API & Mobile.
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