Unexpected problem: Webhook delays

Incident Report for Shopify

Resolved

The webhook backlog has been fully processed.
Posted May 02, 2016 - 22:44 EDT

Update

We will provide an update as soon as the backlogged jobs from earlier today have been cleared.
Posted May 02, 2016 - 20:59 EDT

Update

Some webhooks from earlier today are still backlogged. New webhooks are being processed without any issues.
Posted May 02, 2016 - 17:12 EDT

Monitoring

The issue has been addressed, and we’re currently making sure everything is back up and running.
Posted May 02, 2016 - 15:48 EDT

Update

Facebook and Pinterest Commerce Apps are experiencing issues. Product syncing to Facebook and Pinterest are delayed, and Facebook order notifications are delayed.
Posted May 02, 2016 - 15:16 EDT

Identified

We’ve identified the problem and our operations engineers are currently working on a solution. We’ll have this fixed soon.
Posted May 02, 2016 - 14:37 EDT

Investigating

We are aware that webhooks may be delayed for some shops. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!
Posted May 02, 2016 - 13:11 EDT