Platform-wide outage affecting admin, POS, and Shopify Payments due to DNS configuration change

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Mar 12, 2026 - 13:32 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 12, 2026 - 12:39 EDT

Identified

The issue has been identified, and we are working on implementing a fix.
Posted Mar 12, 2026 - 12:19 EDT

Update

We have identified the issue and seeing recovery but will continue to stay on top of this until fully recovered.
Posted Mar 12, 2026 - 12:09 EDT

Update

We are continuing to investigate this issue.
Posted Mar 12, 2026 - 12:05 EDT

Update

We are currently aware of issues with access to admins, Shopify POS, and shopify.com not working as expected. We are working on a resolution.
Posted Mar 12, 2026 - 12:01 EDT

Investigating

Multiple Shopify tools and systems were down
Posted Mar 12, 2026 - 12:01 EDT
This incident affected: Admin, Checkout, and Point of Sale.
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Some issues affecting a small percentage of stores may not be reflected here.

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