Draft orders payment not processing on the Worldpay gateway

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Sep 11, 2019 - 15:11 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 11, 2019 - 14:27 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 11, 2019 - 13:45 EDT

Update

We are continuing to investigate this issue.
Posted Sep 11, 2019 - 13:45 EDT

Update

We are continuing to investigate this issue.
Posted Sep 11, 2019 - 13:44 EDT

Investigating

We are currently investigating an issue where draft orders cannot be paid via the Worldpay gateway. We're working on a solution with Worldpay and will keep you updated.
Posted Sep 11, 2019 - 13:44 EDT