Checkout completion delayed for some stores

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Aug 21, 2018 - 12:28 EDT

Update

There is no longer any impact for merchants but we are continuing to monitor for any further issues.
Posted Aug 21, 2018 - 11:35 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 21, 2018 - 11:17 EDT

Update

Some storefronts appear to also be impacted. We're continuing to work on a solution. Point Of Sale devices may also be impacted for some stores.
Posted Aug 21, 2018 - 10:51 EDT

Identified

We are experiencing an interruption in service preventing payments from being processed for some stores. Checkouts will remain in our queue and buyers will be notified once payments complete. We’re working on a solution and will keep you updated.
Posted Aug 21, 2018 - 10:50 EDT