Checkout completion delayed for some stores

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Jan 25, 2020 - 15:16 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 25, 2020 - 15:11 EST

Investigating

We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
Posted Jan 25, 2020 - 15:05 EST
This incident affected: Admin, Checkout, Reports and Dashboards, Storefront, API & Mobile, Third party services, Support, and Point of Sale.