Some Merchants are experiencing issues accessing Storefronts and Shopify Admins

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Mar 13, 2023 - 12:05 EDT

Monitoring

A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
Posted Mar 13, 2023 - 11:56 EDT

Update

Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
Posted Mar 13, 2023 - 11:42 EDT

Identified

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
Posted Mar 13, 2023 - 11:36 EDT

Update

We are continuing to investigate this issue.
Posted Mar 13, 2023 - 11:36 EDT

Update

Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
Posted Mar 13, 2023 - 11:35 EDT

Update

We are continuing to investigate this issue.
Posted Mar 13, 2023 - 11:24 EDT

Investigating

We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
Posted Mar 13, 2023 - 11:24 EDT
This incident affected: Admin, Checkout, Storefront, and Support.