In light of the recent widespread DDOS attack against internet infrastructure, our team has taken action to move DNS providers.
While the issue appears to be resolved, a small number of merchants and their customers are continuing to find shops unreachable due to DNS-related problems.
Our operations engineers are actively monitoring third-party providers currently serving the stale DNS records causing this. To work around this problem, we are recommending any affected users to use an alternative DNS resolver, such as Google Public DNS: https://developers.google.com/speed/public-dns/docs/using
We appreciate your patience during this unpredictable time.
Posted Oct 22, 2016 - 17:09 EDT
Monitoring
A small number of merchants and their customers are continuing to find shops unreachable due to DNS-related problems. Our operations engineers are actively monitoring third-party providers currently serving the stale DNS records causing this. To work around this problem, we are recommending any affected users to use an alternative DNS resolver, such as Google Public DNS: https://developers.google.com/speed/public-dns/docs/using.
Posted Oct 22, 2016 - 14:19 EDT
Investigating
We are aware of reports that Shopify admin and storefronts for some shops are experiencing problems. Our operations engineers are looking into it. Sorry for the inconvenience – we’ll have a solution for this soon!