Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.
Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was implemented at 14:22 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
Posted Jun 04, 2026 - 00:45 EDT
Update
This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.
Posted Jun 03, 2026 - 15:13 EDT
Update
We continue to monitor the issue closely and will share updates as they become available.
Posted Jun 03, 2026 - 14:00 EDT
Update
We are continuing to monitor the issue, and will share more information as soon as possible.
Posted Jun 03, 2026 - 12:38 EDT
Monitoring
This issue has been resolved and is being monitored.
Posted Jun 03, 2026 - 11:31 EDT
Identified
We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.
Posted Jun 03, 2026 - 10:37 EDT
Update
We are investigating and will keep you updated.
Posted Jun 03, 2026 - 09:45 EDT
Investigating
Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts. Access to Support also impacted.
Posted Jun 03, 2026 - 09:27 EDT
This incident affected: Admin, Checkout, Storefront, Support, and Point of Sale.