Canada Post can't retrieve shipping rates

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Apr 07, 2017 - 20:54 EDT

Monitoring

Canada Post is experiencing an unexpected technical issue. If you've added Canada Post to a shipping zone, then shipping rates from Canada Post aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where Canada Post is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when Canada Post is back up and running.
Posted Apr 07, 2017 - 20:29 EDT
This incident affected: Third party services.