Checkout completion delayed for some stores

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Jun 20, 2018 - 16:14 EDT

Update

The best way to temporarily fix the issue while we further investigate is to either: (1) unpublish your line item script in the Script Editor app, or (2) disable Avalara and have Shopify calculate taxes on the checkout instead
Posted Jun 20, 2018 - 15:43 EDT

Identified

We are experiencing issues for Shopify Plus merchants using Avalara and publishing line item scripts at the same time.
Posted Jun 20, 2018 - 13:19 EDT
This incident affected: Checkout.