Checkout completion delayed for some stores

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Sep 10, 2019 - 23:04 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 10, 2019 - 23:00 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 10, 2019 - 22:02 EDT

Investigating

We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
Posted Sep 10, 2019 - 21:25 EDT
This incident affected: Checkout.