We experienced a computer infrastructure failure from 03:57 to 04:07 UTC and again from 04:18 to 4:39 UTC. This failure affected roughly half of all Shopify stores in our US region. During the outage, storefronts and admin were offline for affected stores, and checkouts were unavailable through either online stores or Point of Sale devices. We sincerely apologize for this disruption and we are working to identify the causes of this failure and opportunities to improve our resiliency against similar failures.
Posted May 16, 2019 - 01:59 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 16, 2019 - 00:40 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 16, 2019 - 00:19 EDT
Update
We are continuing to investigate this issue.
Posted May 16, 2019 - 00:08 EDT
Investigating
Some stores are currently inaccessible. We are investigating and will keep you updated.