We’ve fixed the problem and all stores are working normally.
Posted Aug 22, 2018 - 06:14 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 21, 2018 - 22:32 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 21, 2018 - 21:54 EDT
Update
In addition to analytics and reports, this incident is also affecting search results. Searching for products on Shopify storefronts and admin will return stale results for some stores. This means that newly created products may not appear in searches. Some changes in the partner dashboards can also be delayed and therefore not being displayed. We are continuing to work on fixing the delayed reporting and search functionality and will keep you updated.
Posted Aug 21, 2018 - 13:14 EDT
Investigating
Analytics and reports are not presenting information accurately for some stores, however no data has been lost. We’re working on restoring reports’ display functionality and will keep you updated.