Carts are being emptied inadvertently on some stores

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Aug 26, 2018 - 15:13 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 26, 2018 - 15:07 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 26, 2018 - 14:40 EDT

Investigating

We are experiencing an interruption in service which causes carts on certain stores to be inadvertently emptied. Checkouts and checkout completion are unaffected. We’re working on a solution and will keep you updated.
Posted Aug 26, 2018 - 12:49 EDT
This incident affected: Checkout and Storefront.
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Some issues affecting a small percentage of stores may not be reflected here.

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