Shopify Payments not processing payments and/or providing error messages when processing payments

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Jul 10, 2019 - 13:11 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 10, 2019 - 13:08 EDT

Update

We are continuing to investigate this issue.
Posted Jul 10, 2019 - 12:57 EDT

Investigating

We are currently investigating an issue where Shopify Payments is experiencing an interruption in service preventing payments from being processed for some stores and/or displaying error messages when processing customer payments for some stores. We’re working on a solution and will keep you updated.
Posted Jul 10, 2019 - 12:54 EDT
This incident affected: Checkout and Point of Sale.
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Some issues affecting a small percentage of stores may not be reflected here.

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