Admin order details inaccessible for some stores in Shopify mobile app

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Jun 06, 2019 - 11:39 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 06, 2019 - 11:38 EDT

Identified

Merchants using the Shopify mobile app for iOS 8.14.0 and up are unable to load order details. We have identified the fix and are monitoring results.
Posted Jun 06, 2019 - 11:34 EDT

Update

We are continuing to investigate this issue.
Posted Jun 06, 2019 - 11:27 EDT

Update

We are continuing to investigate this issue.
Posted Jun 06, 2019 - 11:25 EDT

Investigating

Some stores using the Shopify mobile app are experiencing issues accessing orders. We’re investigating and will keep you updated.
Posted Jun 06, 2019 - 11:24 EDT
This incident affected: Admin and API & Mobile.
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Some issues affecting a small percentage of stores may not be reflected here.

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