Fedex cannot retrieve shipping rates

Incident Report for Shopify

Resolved

Fedex rate retrieval has recovered.
Posted Oct 28, 2016 - 18:18 EDT

Monitoring

Fedex rate retrieval is recovering. We are continuing to monitor the situation.
Posted Oct 28, 2016 - 18:08 EDT

Investigating

Fedex is unable to retrieve shipping rates at checkout at this time.
We recommend that you add another shipping carrier or set up fixed price shipping rates so your customers can complete checkout.
Need help with your shipping settings? Visit the Shopify Help Center.
Posted Oct 28, 2016 - 17:56 EDT