Unexpected problem with SMS notifications

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Oct 13, 2017 - 13:49 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 13, 2017 - 13:23 EDT

Investigating

We’ve identified a problem with SMS notifications not being sent for: two factor authorization (2FA), order notifications, and checkout with phone. Our operations engineers are currently working on a solution. We’ll have this fixed soon.
Posted Oct 13, 2017 - 13:09 EDT