UberRUSH shipping rates unavailable at checkout

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Feb 09, 2017 - 18:22 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 09, 2017 - 15:39 EST

Update

UberRUSH is experiencing an unexpected technical issue. If you've added UberRUSH to a shipping zone, then shipping rates from UberRUSH aren't appearing at checkout. This means that some customers can't complete their purchase.

We recommend that you add rates from another carrier to shipping zones where UberRUSH is active. If there are no carrier services available, add a price-based or weight-based rate.

We'll post an update on this page when UberRUSH is back up and running.
Posted Feb 09, 2017 - 12:48 EST

Investigating

We are currently investigating this issue.
Posted Feb 09, 2017 - 12:46 EST