Unexpected problem with Avalara tax app for some shops

Incident Report for Shopify

Resolved

This incident has been resolved.
Posted Nov 27, 2017 - 17:12 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 27, 2017 - 16:47 EST

Investigating

We are aware of reports that tax calculation for some shops using the Avalara app is experiencing problems. Checkouts will complete as usual with default tax rate calculation.
Posted Nov 27, 2017 - 16:42 EST